Customer Support

MyBalanceNow users can contact the customer support team anytime they face any problems while accessing the portal. The customer support team works around the clock to provide the necessary guidance and assistance to all users. 


You can reach out to the MyBalanceNow support team by contacting them over call, by mail. The details regarding both of them are given below:

By Phone: You can reach the customer support team by calling them on the number depending on your card number:

  • If your Gift or eGift card number begins with 409758 or 525362, call 1-877-867-4873.
  • For all other cards, users have to call: 1-800-698-4952.

By Mail: You can also send your query as mail to the customer support team by simply writing to:

Customer Care

PO Box 826

Fortson, GA 31808.

The customer support team will help you out with issues related to various purposes. Some of the most common issues for which customer support is contacted are as follows:

Balance Check: If you don’t want to or you can’t check your gift card balance on the MyBalanceNow portal, you can reach out to the customer support team to know your balance. 

Card Stolen/Lost: If you have lost your card, or it is stolen, then you should immediately contact the customer support team to notify them about this. You will be asked to provide the card number and identifying information. If there is still a balance available on your card, your current card will be canceled, and a new card with the same balance will be issued to you.